Services and Support
Services, Support and Protection Programs
The right choice for your peace of mind
Technology alone isn’t enough to meet your complex information and business needs. In today’s fast-paced commerce, we know you need a partner—one with the right tools to give you the best customer experience in the rail, material handling, and mining industries. When you work with Cattron, that’s precisely what you discover. We’re experienced, committed and ready to help you maximize the value of your Laird Control products with world-class services and support programs.
Quality support and expertise—on your terms
You can’t anticipate every problem, but when you do encounter one, we’re here to solve it with precision and speed. We’ve structured our services, support and warranty programs to operate efficiently while providing customized solutions that address your unique business and technical dilemmas. So you’ll receive the support you want, the way you want it and in your desired time frame.
Services & Repair
To operate any rail, material handling or mining business, you need your equipment to stay in good working order. Our experienced technicians use the latest technology and expertise to efficiently repair your products whether the item is under warranty or not. We’ll keep your remote control systems up and running, so you can operate your business worry-free.
Designed to help you minimize downtime and keep remote control assets up to date, our modernization programs span repair, replacement and virtual/ in-field support. Choose from Platinum, Gold or Silver programs based on your business needs.
Get software and hardware support 24/7, 365 days a year. Our help desk team is available by phone or email to answer your questions and offer troubleshooting assistance. We provide around-the-clock support for one key reason: we want you to receive the best value from your installed remote control system.
Optimize the performance of your remote control assets by requesting a Health Check. Our trained technicians will assess your current operations and provide clear recommendations to improve your performance with a focus on reducing or eliminating potential downtime.
Periodic Field Service Agreements
A shortage of skilled technicians can impact any business. Our Periodic Field Service Agreement allows you to schedule on-site visits from our trained technicians. They will keep your systems running properly while covering your remote control maintenance.
Cattron understands that training can be the difference between efficient, safe operations, and costly accidents. We offer training and familiarization courses to both system operators and in-house repair teams. Training sessions are individualized and tailored specifically to your operation to help you achieve your goals.
Standard Product Warranty
Cattron provides a 1-year warranty for electronic printed circuit assemblies and 90 days for wear and tear items for most products such as switches, antennae, harnesses and belts.
Extended Product Warranty
Cover your remote control equipment for an additional 1-4 years past the Standard Warranty time period. Our extended warranties make maintenance simple and protect your remote control investment.
Standard Service Warranty
When you use Cattron for service, your repairs are covered for 120 days after the repair.