Services and Support

Repair Services, Help Desk and Warranty

The right choice for your peace of mind

Technology alone isn’t enough to meet your complex information and business needs. In today’s fast-paced commerce, we know you need a partner—one with the right tools to give you the best customer experience in the rail, material handling, and mining industries. When you work with Cattron, that’s precisely what you discover. We’re experienced, committed and ready to help you maximize the value of your Cattron products with world-class services and support programs. ​

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Quality Support

You can’t anticipate every problem, but when you do encounter one, we’re here to solve it with precision and speed. We’ve structured our services, support and warranty programs to operate efficiently while providing customized solutions that address your unique business and technical dilemmas. So you’ll receive the support you want, the way you want it and in your desired time frame.​

Third Party Certification

Repair Services 

To operate any rail, material handling or mining business, you need your equipment to stay in good working order. Our experienced technicians use the latest technology and expertise to efficiently repair your products whether the item is under warranty or not. We’ll keep your remote control systems up and running, so you can operate your business worry-free. ​

 

SIL 3 Capable

Help Desk

Get software and hardware support 24/7, 365 days a year. Our help desk team is available by phone or email to answer your questions and offer troubleshooting assistance. We provide around-the-clock support for one key reason: we want you to receive the best value from your installed remote control system.

Vigilance Functionality

Warranty 

Cattron provides a standard one-year warranty for electronic printed circuit assemblies and 90 days for wear and tear items for most products. Extended product warranties are available for an additional one to four years past the standard warranty time. Service repairs are covered for 120 days after the repair is completed.  

Protection